Politique d’expédition
🚚 Shipping Policy – Morenza
At Morenza, we are committed to delivering your orders safely and efficiently throughout Europe. We offer Free Shipping on all orders, with no minimum purchase required.
📍 Shipping Coverage
We deliver to most countries in the European Union, as well as the United Kingdom, Norway, and Switzerland.
If your country is not available at checkout, please contact our support team.
⏱️ Estimated Delivery Times
| Country/Region | Estimated Delivery Time |
|---|---|
| Western Europe (e.g., France, Germany, Spain, Italy) | 5–8 business days |
| Northern & Eastern Europe (e.g., Sweden, Finland, Poland) | 7–12 business days |
| United Kingdom | 6–10 business days |
| Switzerland & Norway | 7–12 business days |
🚨 Delivery times are estimates and may vary depending on customs or local courier delays.
💸 Shipping Costs
✅ Free Shipping on all orders – no minimum purchase required.
There are no hidden fees at checkout for shipping services.
📦 Order Processing
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Orders are processed within 1–3 business days.
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You’ll receive a shipping confirmation email with your tracking number once your order is on its way.
🛃 Customs & Import Duties
For non-EU countries (e.g., UK, Switzerland, Norway):
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Customs fees or import taxes may apply.
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These charges are the customer’s responsibility and are not included in our prices.
Please check with your local customs office for more details.
📦 Lost or Delayed Packages
If your package is significantly delayed or shows no updates for more than 10 business days, contact us immediately.
We’ll investigate and ensure a solution.
✉️ Incorrect Address
Please verify your shipping information carefully before confirming your order.
Morenza is not responsible for delays or losses due to incorrect shipping details provided by the customer.
💬 Need Help?
Our support team is always here to assist you:
📧 support@morenza.com